See Veronica McGowan of PRhelp quoted on "How to get customer feedback"

http://www.smartcompany.com.au/strategy/20110524-how-to-get-customer-feedback.html

Business owners can be extremely protective of their business, which is why so many are lost for words when customers complain.

“Well it’s always nice when you’re in the publicity business to find yourself quoted… I must protest at the incorrect spelling of my name- it’s McGowan not McGovern…but then, would that be a sparkling whine?? This article appeared in the Sunday Magazine (new ltd magazines)

PRhelp is pleased to be selected to provide services to the Victorian Government and its agencies as part of the Marketing Services Panel.